FAQs

FREQUENTLY ASKED QUESTIONS

Orders & Shipping

Q: How long will my order take to arrive?
A: It depends on the item. In-stock warehouse items typically arrive in 4–10 business days. Items fulfilled directly by our supplier partners may take 7–20 business days. International orders can take 12–35 business days. Estimated delivery windows are shown at checkout and on product pages where applicable.

Q: Do all items in my order ship together?
A: Not always. If your order includes items from multiple fulfillment sources, they may ship separately and arrive at different times. You'll receive a tracking number for each shipment.

Q: How do I track my order?
A: Once your order ships, you'll receive a tracking number by email. We use 17TRACK to consolidate tracking across all carriers — track at 17track.net. If you haven't received tracking within 5 business days of ordering, contact us.

Q: Do you offer free shipping?
A: Many products in our catalog ship free within the U.S. The shipping rate for your specific items will be shown clearly at checkout before you complete your purchase.

Q: Do you ship internationally?
A: Yes, to select destinations. International buyers are responsible for customs duties, import taxes, and brokerage fees. Delivery times vary and may be affected by customs clearance.

Products & Fitment

Q: How do I know if a product fits my vehicle?
A: Use our Shop by Vehicle feature to browse products compatible with your specific make and model. Product pages also list fitment details. If you're unsure, contact us before ordering.

Q: Are your products OEM or aftermarket?
A: All products are aftermarket accessories designed to enhance your vehicle's performance, utility, or appearance. We do not sell OEM parts.

Q: Do you sell individual parts or only complete kits?
A: Both — some products are sold as complete kits and others as individual components. Check the product page for what's included.

Returns & Issues

Q: What is your return policy?
A: Please refer to our Refund Policy for full details on eligibility, timeframes, and how to initiate a return.

Q: My order arrived damaged — what do I do?
A: Contact us within 7 days of delivery with photos of the damage. We'll open a case with the carrier or supplier and work to resolve it promptly.

Q: My tracking hasn't updated in over a week — is my package lost?
A: Some shipments, especially international ones, show gaps in tracking scans. If there's been no movement for 10+ business days, contact us and we'll investigate with the carrier.

Payments & Security

Q: What payment methods do you accept?
A: We accept all major credit cards, Shop Pay, and other payment options available at checkout.

Q: Is my payment information secure?
A: Yes. All transactions are processed through Shopify's secure checkout, which is PCI-DSS compliant. We never store your payment details.